About Us

Although we pride ourselves on being the best Ford dealer here in Saint Johns, Michigan, we also know that we are not your only option. The truth is that there are plenty of other dealerships in the surrounding area, and many of them do a fine job helping their customers. Here at Pauli Ford, however, we believe that “fine” is not good enough, and we push ourselves every day to go further and do more for our customers. Whether that means helping you find the perfect vehicle even if we do not have it here at our lot or giving back to the community through charity events and fundraisers, we believe that going that extra mile makes all the difference in the world.

Family Owned and Operated

One of the things that set us apart and impacts how we work with all of our customers is that we are a family-owned and family-operated dealership. We have been in business selling fantastic vehicles for almost 40 years, and at this point, we are a second-generation dealership. That means that selling customers great vehicles and understanding the auto industry runs in our veins and is a fundamental part of our family. We are not some new dealership that has just sprung up, owned by people in another state whom you will never see.

At Pauli Ford, we pride ourselves on the family-like atmosphere that we have built, and we want you to feel welcome and comfortable any time you interact with us. Whether you are giving us a phone call, sending us an email, or walking in the front door, you will enjoy our unique Pauli Ford concierge service. We have a whole department whose sole purpose is to make sure you are comfortable and that all of your questions are answered. The Pauli Ford Service Center and Parts department have over 175 years of combined experience, most of it working right here at Pauli Ford, which is at your disposal any time you need us.

Our Team

Our sales staff are all certified through Ford Motor in the latest Ford models and technology so that we can answer any questions you have and help you with whatever you need. Of course, you do not have to take our word for it. Recently Pauli Ford was included with an elite group by Reputation.com: we were ranked within the top 100 dealers in the country, out of over 16,000 surveyed, for customer service. We are proud to say that we have a 4.7 review score with Google and Facebook, demonstrating our commitment to providing you with the highest level of customer service every day.

All of us here at Pauli Ford are a part of this community; we live, work, and play here in Saint Johns and the Lansing area, so we understand the needs of our customers. Whether you need a powerful Ford truck to help you get your job done every day, or you are looking for an SUV to enjoy camping trips in the summer, we will make sure you get the perfect vehicle. We want all of our customers to feel like they are working with a friend who really understands what they need because that is how we like to be treated when we are shopping at another business.

Our Values Make Us Who We Are

Everything we do at Pauli Ford is directed by our values of family, integrity, respect, and excellence. Those values and the belief that "Relationships are the foundation for our growth," drive us to make decisions that make the lives of our employees, customers, and our community better. Whenever possible, we promote from within, and Pauli Ford invests in its employees through continuing education and training. We make sure that the workplace is safe and free from harassment so that all of our team members can enjoy coming to work each day and focus on their responsibilities. Here at Pauli Ford, we believe in showing our customers integrity and transparency and that it is a long-term investment to treat our customers the way we would want to be treated.

Making Service Simple

That is also why we make things as easy for all of our customers as possible, whether that means helping you order the perfect Ford pickup or making your experience as comfortable as possible while performing routine service on your vehicle. We offer complimentary Wi-Fi so you can stay connected while you wait, as well as workstations to meet your needs, plus popcorn, coffee, tea, and hot chocolate that you can enjoy while watching one of our TVs. All of this is here to help you relax and be comfortable while our certified experts work on your vehicle and get you back on the road as quickly as possible.

Giving Back to Our Neighbors

Giving back to the community and the people who have helped us be so successful is very important to us. Here at Pauli Ford, we are proud to work with local charities and organizations such as the Clinton County Chamber of Commerce and the Rotary Club of Saint Johns in order to find new and exciting ways to help the community. Anything we can do to give back to all of our customers and neighbors is incredibly important to us and something we are proud of. This is also why we are frequently involved in Drive 4 UR School and Drive 4 UR Community programs that allow our customers to give to schools and local programs simply by going for a test drive in a great Ford vehicle. We also support many local sports teams, fundraisers, and silent auctions to say thank you to everyone who has supported us for over 40 years.

Everything You Need Is at Pauli Ford

No matter what you are looking for, here at Pauli Ford, we want to make sure you find it. That starts with our amazing salespeople and team members who are trained to listen to you, work with you, and make sure you get just what you need. All of us here at Pauli Ford understand what it means to live in the Lansing area, and we are committed to getting you what you need for work, play, and everything in between. Call or visit us at Pauli Ford today to learn more and see the difference that choosing the right dealership makes when shopping for a car.