Customer Testimonials
Pauli Ford's mobile service is very convenient!
Been dealing with Pauli Ford for a while now and they are outstanding, friendly and gets a job done when they say it's going to be done
Quick, convenient, and friendly service.
Great service. Very professional. Always prompt.
Service as usual is impeccable! Went in for a tonneau cover for my truck and they dropped it off at my house when they were done.
Pauli is always great to work with I always get great service
Everyone was very courteous and professional, did everything on time
Great experience promptly take care of the problem which I had created and reprogram my key so very happy with the service.
So easy to schedule and the technician was awesome.
Great Service. Highly recommend Pauli Ford.
Came out to my house and picked up the car. Did the repair and returned to us in a few hours. Awesome job.
I received an Oil Change on my F-150. It's getting a little pricey!!! ($82.00). Not liking that! Everybody was cordial, but the price of the Oil Change is a hard pill to swallow, especially when I change the oil every 3000 miles.
Fast Friendly and helpful Thank you
Great customer service. Quick and easy with my cat converter replacement. Thx!
Always get great service from Pauli. Their sales personnel and service team are both top notch.
Our experience was great! Everyone was friendly and very helpful. I highly recommend them. I'll be back!
My service representative was extremely nice, professional, timely and informative. He communicated effectively and kept me up to date of the progress.
First time I have had service on my new Edge. I love the pick up and return service, and how they keep you up to date as to pick up tome and delivery time. Loved our transport person. She was so friendly and nice to talk to.
The whole team was absolutely amazing!! From sales, Cher Vue, to Jennifer in finance and the service team that took care of my vehicle. You all made sure that when I drove off that I was able to leave knowing that everything was taken care of. Great people that crates a great buying experience!! Thank you!’
The sales team is top notch, very attentive and quick to treat the customer as the most important person in the building. The service team is product knowledgeable and will make every effort to get any problem resolved quickly and painlessly. The service technicians are thoroughly trained and competent. Pauli Ford is a fine place to buy and maintain your vehicle.
Everything was great!!
Excellent experience.
The entire service staff members are friendly, personable, and trustworthy in making recommendations for service needs of my vehicles.
Hi my name George and recently I had the best experience with service and sales here at Pauli Ford in St John’s Michigan. The service department was professional and knowledgeable as to an issue with my 2016 F150, unfortunately where I had bought the truck from another dealership out of state they didn’t put together the warranty I thought covered the repairs needed on my truck. Premium Care I asked for bumper to bumper and for it to cover everything possible with the vehicle, that is not what I got, I will be addressing them on their lack of ...
My battery died on a very chilly and dark morning. Pauli folks worked with me to get my battery replaced and back up and running within a few hours by using mobile service. Thanks Pauli Ford.
Had excellent service would recommend
5 star service!!!! ⭐️⭐️⭐️⭐️⭐️🎸
Cannot say enough about the wonderful service we experienced with taking are Ranger in for service. Repairs were taken care of and everything was done in a timely matter. The service department called me to make sure they understood my concerns and called later to let me know what was done. Thank you
I am very pleased with the on-going customer service I receive.
Very prompt service and kind people!
This is the second Explorer we’ve purchased from Pauli Ford. Very pleased with the service we received during the purchase and after. That’s why we returned.
Great and expedient service. Staff is friendly and professional.
Friendly, fast, accurate service staff.
Friendly reliable and very trustworthy!!!
Awesome service
I really like having our Lincoln serviced at Pauli Ford. The pickup and return service is important to us since we are Senior Citizens!
Excellent service...like always! Thank you all!
How wonderful to have the complete oil change, tire rotation and checks done at my house. Very professional and quick. No extra charge.
Only second time getting service done here, but great experience. 100K service and break job on my 4-year old Explorer took less time than estimated and they applied a coupon reducing cost too! Now that I have moved up to the area, very happy to have a great Ford dealership for local service and future vehicle purchases.
I had an amazing experience using mobile service where Pauli Ford came to my home to do an oil change and rotate my tires. Would highly recommend them.
They're exceptional. They never have me guessing. I take my car in for an oil change, and they let me know how good my car is doing. Great bunch of guys
Service is always good!!
Thank you everyone in the service department!! You do an outstanding job at getting our vehicles in, fixed and on our way. I enjoy the friendly, professional way you explain what needs to be done and the assistance of safety I feel when I leave.
I was super happy with Pauli Ford yesterday I was getting in the center lane to turn into the car wash and I hit something with my tire and it started to go down quickly so I went right to Pauli Ford and they got me right in with out a Appointment and they pulled the object out of my tire and told me that it was unfix able and told me that I needed all new tires because the other ones were done to the point that they needed changed out so they put on 4 new tires and I ...
Pauli Ford has exceptional customer service! They were able to service my car on the same day I called, and they fixed the problem in a timely manner. The price was fair, and everyone was friendly and helpful. I was so happy with them that I was thinking about writing them a thank you letter or bringing them donuts. I highly recommend this place and will definitely return in the future. They took the stress out of my car problem!
1-22-2025 Called dealership as we were experiencing problems with the vehicle. {BATTERY). They told me to bring it right in so that they could determine whether the issues was the battery. Was able to diagnos the problem, replace the battery and get us on our way. As usual, had great service.
Truck runs better. Same day service. Everything seems ok. Friendly staff. Been going here for awhile.
Friendly and low key. No pressure sales. It went well. Enjoyed the People who helped me
I have no complaint, but kudos for who I believe is the service manager. I have an intermittent issue with my F150. The issue popped up and I drove immediately to the service area hoping that someone would be willing to connect the scan device to help in the diagnostics. I pulled up and told the gentleman what was going on and he immediately came out to the truck and connected the scan tool. I was very pleased with his attention and grateful that I wasn't just put in line...I feel bad that I don't have his ...
Pauli Ford mobile unit came right to my house for my oil change and tire rotation! For no extra cost I might add! What a great service to have offered!
The Pauli Ford Service department staff are friendly, courteous, professional and efficiently. They clearly explain maintenance or repairs necessary to ensure your vehicle is operating at its best.
The service associates and technicians were great
I highly recommend Pauli Ford! Their service department is second to none. They picked up and delivered my car, and they were so professional about it. They send you a text when the driver is on the way, and another when your vehicle has arrived at the dealership. You can even see where your car is on a map! And when they are ready to return your car to you, you get another text. So easy to work with and extremely friendly!!
Valet service for car repairs has been wonderful.
Appointment went well. How convenient mobile van! Thank you
I had a serious steering wheel problem on my F-350. The Service team at Pauli Ford Quickly diagnosed my issue, ordered the part and had me on my way in 30 minutes in a rental car late on a Friday so I could continue down the road on my vacation. Had My truck fixed and back to me right away. No appointment , I just pulled in off the freeway, never been there before. Extremely impressed, they saved me and I can't thank the team enough! They are Great!
The Pauli Ford Service Center is awesome. Friendly staff and a great service where they will pick up your vehicle from you and deliver it home once work is done. I have used them for my vehicles and I highly recommend them.
As always, I received excellent, professional and courteous service this week when I brought our Explorer in for an oil change, tire rotation and safety inspection. The work was completed quickly, and the service staff is amazing.
Everything was handled professionally and friendly. Highly recommend!
I called St John's Ford service department for an appointment. I was scheduled the next day. I was kindly greeted and asked about my vehicle. I waited in the lounge that was clean and comfortable. The service was prompt. I was given my keys, paperwork and he went over the service and inspection thoroughly. When I went to pay I was surprised that the cost was less then expected. I certainly will go back and my next vehicle purchase will be FORD.
The service department staff are friendly and dependable on taking care of my vehicle.
I was so pleased with the friendless, efficiency and competency of the repair staff.
Pauli ford always provide comfort knowing that my car was checked out and provided information on how my car is doing, and when I need to replace tires, wipers, brake pads etc...
Very good service. They were on time and kept us up to date on the progress of the return.
Great organization amongst the service staff. They appeared to work together well.
I really enjoy coming in for service because Jason & Mike are so friendly and helpful! I’ve had my vehicle for 11 years (delivered new in Jan ‘13) and they take great care of it! I recommend Pauli Ford service department for sure!
We had some concerns with our new PHEV Escape prior to plans for an extended road trip. Service scheduling was prompt and the issue resolved in a timely manner.
I am very satisfied with the service I received on my MKC.
Extremely knowledgeable employees
Easy drop off,quick service! All great!
They always do a great job with servicing. Typically Jason is the gentleman I speak to for service and he is always very kind when I speak to him. Keep up the good work
I love all the guys that helped my husband and me. Thank you for taking such good care of me.