Customer Testimonials
They care about their customers, we've bought 3 vehicles from them, all have been a great experience.
Pauli ford handled a simple recall with a professional attitude and Accommodating surroundings, service writers were great 👍
I dropped off my vehicle September 28, night before for a 7:30am scheduled appointment for a manufacturer recall.
I received a call around 9:30am from salesman Nick with an estimated trade- in value of my vehicle.
When I hadn't heard from the service department all day, I called them at 4:00pm to inquire about my vehicles service status.
They told me it was done and i could come pick it up.
When I arrived, they couldn't find my paperwork. When they finally found it, i asked them when my vehicle was actually done being serviced. They told me around 9:00... Read More Google - Sep 30, 2025
Friendly and professional. Fast reliable service. I will continue to use Pauli for all my needs for both of my Fords. If you have not been here yet I cannot recommend them enough.
I’ve never had a poor customer experience with Pauli Ford. The service manager is knowledgeable and the team keeps me updated with future maintenance. One of the best services is the valet service for picking up and dropping off cars. Anyone who works long hours or unpredictable hours would understand and appreciate the entire team’s commitment for excellent service. I also enjoy being able to schedule online because I think of these things at the most inconvenient times. Would highly recommend servicing your vehicle here.
Always great service!
I recently visited for a recall service and had my tires balanced and rotated. The team called to confirm my appointment and even offered complimentary pickup and delivery, which was incredibly convenient. They kept me informed every step of the way through calls and text updates, and my car was returned within just a couple of hours. This was my first experience with them, and I’m impressed — I’ll definitely be bringing my other car as well here in the future.
Pauli Ford is a great dealership - service team is friendly and helpful - highly recommend Pauli Ford
Pauli’s mobile service unit made getting my oil changed and tires rotated very convenient. The service tech was kind and informative. I just gave him my key and he took care of everything in my driveway. Highly recommend. Very satisfied.
I had a great experience at the service center for Pauli Ford. It was easy to schedule an appointment, they picked up and dropped off my car, and they were fair, professional, and transparent. I appreciated the time they took to explain things to me and their detailed explanations.
great customer service!
Was very happy customer service was excellent and Justin was very professional and polite. On time service and price was very reasonable.
The Team at Pauli are friendly , helpful and very professional. They do a great job!
The repair was simple but was the third time I’ve had to come in. I was finally told the cause which could have prevented two service trips.
Very nice place to go!
They were on time courteous
Great service experience! Had to replace swollen lug nuts on my Cmax (and yes they really is a thing!) Pauli Ford completed the job for $130 less than another Ford dealership in the area had quoted me.
Paid all the money and trailer hitch is still not powering camper jack. Didnt solve my problem. Further investigating issues with camper. Friendly people willing to help beyond their expertise.
Very friendly people, wanting to please the customer. Had a good visit with Nick the salesman. Still enjoying my Ford 150!!
Fast, efficient and friendly
I called to schedule a computer programming on my truck. The service writer found a cancellation and got me in within the hour and the job was completed very quickly. Excellent service department.
Jason and the rest of the crew took great care of my 2025 Platinum Explorer yesterday! Thanks once again guy. Pete
Definitely will be going here from now on. Had so many bad experiences with other Ford dealerships in the area. Highly recommend Pauli Ford as your number one Ford Dealership to go to.
Pauli Ford's mobile service is very convenient!
Been dealing with Pauli Ford for a while now and they are outstanding, friendly and gets a job done when they say it's going to be done
Quick, convenient, and friendly service.
Great service. Very professional. Always prompt.
Took 2023 F150 in for a 2nd time to get Auto Stop/Start fixed. 1st time they did a software update. 2nd time they charged the battery. Both times driving it home from the dealer, it didn't work. Feedback is they won't replace the batter until it fails the Ford Charger.
Service as usual is impeccable! Went in for a tonneau cover for my truck and they dropped it off at my house when they were done.
Pauli is always great to work with I always get great service
Everyone was very courteous and professional, did everything on time
Great experience promptly take care of the problem which I had created and reprogram my key so very happy with the service.
So easy to schedule and the technician was awesome.
Great Service. Highly recommend Pauli Ford.
Absolutely no help whatsoever. They do not take correct information and make future communications with them damn near impossible. They have tried every trick. I am not impressed. Not only that, they are in a time zone 5 hours away.
Excellent Service on my Explorer. I trust your people to do a good job and they always do.
Been taking our vehicles here for quite some time and have always had wonderful service. Today was the first time I was waited on by service manager Mike Poole. I came in for the works and wanted them to check on a noise the car was making and Mike was extremely rude saying that I am only here for an oil change and that I have to make another appointment for that. No one has EVER said that to me before. They’ve always checked out any concerns with nothing but kindness. Will NOT be going back again.
I went in for a routine oil change. They came and picked my car up and then dropped it back off to me. I’m happy about this part. Then they told me I needed rear breaks which I do not, this was a little frustrating. Then for the last two years my radio has been acting up and they have been trying to help get it fixed. I drove up there to let them know it was acting up again. They said that they would set up a time for it to come in and get looked at. But ... Read More Google - Dec 26, 2023
DON'T WAIST YOUR TIME ! Was in the middle of making a deal and they sold the vehicle right out from under us. This was our first time ever dealing with this deal and will be our last. Will NEVER deal with them or recommend Anyone to go here. Now I understand why everyone in this town talks trash about this dealership. What a Joke.
They charged me almost $300 for a little over an hour of labor on one rear brake and rotors, charged me $70 for one brake pad, over $250 for two rotors. Total was $683 and some change. Next time, I’ll change it myself for WAY less!
Extremely disappointed with the upscale on products. Will be calling later today. I did not give permission to change the air filter or windshield wipers on my 2020 F-150. I am extremely disappointed that someone would take advantage of a women like this by making her feel horrible if she did not say yes. All that was scheduled was an oil change NOTHING else should have been done.
They repaired the USB port just fine. I have been experiencing issues with afs and awd alerts appearing in my instrument panel. I was told I would have to bring it back when the warnings are back as the diagnostic is clear if the panel is clear. It is extremely difficult to do this as I work when the service dept. is open. When they had the vehicle in for the usb port service I asked them to drive it around to see if they can get the warning. "Yeah we can do that" was the response. The ... Read More Google - Jun 15, 2023
Pauli Ford service department is by far the worst service department I have ever encountered. Having had my newer Ford truck for 2 weeks to diagnose a transmission issue, they failed to even look at. Called me with excuses that amounted to no more than unacceptable ignorance or lack of courtesy. I mean really, at least take the time to diagnose the problem and inform the customer how long repairs will take.
Dropped a vehicle off for service, took all day and almost $200 and nothing was accomplished. The mechanic drove the vehicle and must not know about suspensions or something because it’s exactly the same as when it was dropped off. Wasted time, effort, and money. For a Ford dealership they should be a whole lot more professional.
Went there for suspension check,and wheel alignment they got me in quick. Told me it was struts, and that they had fixed the problem. They are still clunking.
Experience was ok very poor diagnostic from Ford motor company 7 times for the radio and gps in the vehicle I feel Ford was beating around the bush in getting the vehicle fixed as many times for the issue you would think as a courtesy you could at least give a customer a free oil change for the headache lesson learned I don’t believe I will ever buy another Ford product
Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.
terrible job diagnosing what my problem was. cost $200 more than what they quoted me. not recommended for service.
I had contacted Cher at the dealership to check into pricing on a new suv lease and to also see if they would buy out the current lease I wanted to end. From the first conversation he was very throughout answered all my questions was very upfront with me about what to expect with the way the market is currently so there was no surprises for me. I ended up ordering an explorer he kept in touch throughout the build and upon receiving my vehicle into the dealership. Once I went to the dealership to sign and take ownership of ... Read More DealerRater - Mar 25, 2022
I purchased a used f150 2016 not knowing that recall work had been done by another dealership, well it wasn't repaired correctly and have the same problem now, had it fixed at Pauli ford at a cost to me, which it shouldn't have,because it was fixed at a different dealership, well problem was back after a couple of days, now getting that l may have to pay more, I purchased the extended warranty and apparently it's not covered
graeat place to purchase your car. great place to get your vehicle serviced. nice family atmosphere.
Wouldn't go here only way you can put a hold on a vehicle is if you finance thru them, then they change the price on you and say we'll since you didn't put a hold on the vehicle that price isn't locked in. None of the vehicles are detailed so when you test drive them they are dirty inside
Took my pickup truck for warranty work service manager said that is not mechanical is electronic shouldn't take very long which it did not but what I got my pickup truck back speedometer showing 10 mile an hour sitting steel they tell me that my dash cluster has a malfunction now will cost about a thousand dollars wow wow
My truck has grease everywhere on it after getting a service. Floor Mat has dirt and grime all over it as well. It's ridiculous they can't take caution when working on a vehicle or clean up there grease. Manager did reach out and tried to make it right.
Very disappointed I went there on multiple occasions explaining my situation looking for a ford transmission when I mentioned it didn’t look like the right line he told me that my mechanic was wrong then once again I got the wrong part and when I called to mention I got the wrong part again he told me my dads truck was “special” what a joke (Jerrod Haindel)
I am truly saddened and disappointed in the charges I had to pay when bringing my vehicle into your shop for an air bag recall. I had also told them I had an engine light that had been previously assessed as being an O2 sensor. Upon picking up my car I was charged 122..95 + 14.75 for shop supplies only to be told that I had a bad O2 sensor. Duh!!!! I told them that already and thought they might repair it for me but when they called and told me that the cost would be $438 I declined the repair. I am not ... Read More Google - Sep 7, 2019
Made it easy for us, very comfortable family like atmosphere. We loved our experience and would highly recommended Pauli Ford for your next vehicle purchase.
Everyone was so friendly and easy to work with! Justin went out of his way to get me the best possible interest rate. Great experience!
If you're looking for a integrity in a car salesman, Paul is the man to go to. He listens to what you want/need in a vehicle & if Pauli doesn't have it, he works hard to find it for you. Pauli Ford is lucky to have him working for them. Yes, I will recommend him to my friends.
I spent 2 weeks searching the internet, and visiting 20 plus dealerships in Lansing/ Grand Ledge/ East Lansing/ Okemos area. And not only did I leave all those places with out wheels but I also left more frustrated. Finally a friend recommended Pauli Ford as she had bought a couple vehicles and her children also did from Pauli Ford of St. Johns. Paul Phillips had a laid back approach wasn't trying to pressure me and made me feel comfortable. He was knowledgeable and accommodating (I also had my impatient 6 year old with me). I found exactly what I was looking for ... Read More DealerRater - Apr 17, 2019
Here at Pauli Ford we were treated like family. There was a very light friendly atmosphere. The buying process was made very easy and they shopped for the best interest rate for us!
They are very friendly and easy too deal with. All the sales people work well together as a team. Robert and Cher were my sales reps. I would definitely work with them again. Justin the finance guy was very friendly and vey knowledge able.
Working with Robert was a pleasure. He is knowledgeable about the vehicles, listened to what we wanted and worked to get my wife her new vehicle. This is our 2nd vehicle we have gotten from Robert and Pauli Ford, and they have proven that “home town service” still exists. Thank you Robert and Pauli Ford.
Rover Milks was fantastic! He went above and beyond to make sure my experience was great! The car was drives smoothly and I felt very confident buying from this dealership!!
Robert listened well. No pressure sales. Found the truck we were shopping for, kept us updated on his search. Helped us get maximum incentives. Explained the features on or new truck well. Nice job!
It is nice to go to a dealer that does not use high pressure sales techniques. Robert did a great job of showing us different vehicle options and helping us make a informed decision.
Fast, friendly and enjoyable experience !! Sales people were very knowledgeable. They kept us up dated on the progress of our truck being built!! Thanks again 👍👍
Robert was excellent in showing us everything about our new car. He even paired our phones for us. He told us if we had any more questions, don’t hesitate to call him.
Great experience. First time I have bought a new car. Mike Paradise was awesome. I would highly recommend him. The whole experience went very well. All of the employees were very helpful. I definitely would recommend Pauli Ford for your next used or new vehicle.
This is the 2nd car my wife and I have purchased from Paul Phillips and Pauli Ford in the last 6 months and once again we’re very satisfied with the experience. Paul answered all our questions and got us exactly what we needed. Highly recommend both him and Pauli in general!
Paul went above and beyond expectations, was super helpful and made the car buying process easy and fun. I would highly recommend Paul, he’s very personable and not at all pushy. He was great to work with, we will definitely be back to purchase our next vehicle.
got me a great deal with my bad credit. was patient with me and very helpful with answering my questions. would definetly recommend this dealership.
I've been working with Erin Csapos for the past few weeks. Cant tell you how much I appreciate her patience and taking time to show me the best vehicle for me plus at a price I can afford. Would completely recommend Pauli Ford for your next used or new ride. I've never bought from a dealership but she made it quick and easy. No gimmicks from this company!
Felt very comfortable during the process our salesman Robert was great andManager Frank Pauli was very welcoming also everything was exceptionaly well explained byJustinwe are new to leasing so we are hoping everything works out as well as expected
I have been buying vehicles from Kevin Mccracken for 25 years. When he moved to Pauli Ford, so did I. You can trust Kevin to be honest and he is so patient and helpful. I love the service department. They know their stuff. They never try to get you to spend unnecessary money. I've never felt that anyone there was being condescending or tried to pull something over on me. Truly a class establishment.
It took less than 3 days and I walked out with a vehicle. A payment I was ok with, and a great car. I would recommend this to family and friends. And I'm proud to say I bought my car at "Pauli Ford!"
I had never purchased a car and the team at Pauli made it stress free and was very helpful. I would recommend Paul to any of my friends looking for a new vehicle.
I rated Pauli Ford high for many reasons. One of them being professionalism as in they actually would call you after you told them what you wanted. I have browsed for trucks for literally months and have been in contact with many dealers which said they would be in touch and never did. I know this because I would stop by some of them and see exactly what I wanted in the lot. Additionally my salesperson Paul was there to answer any questions I had about the truck, financing and even some Secretary of State license plate questions. Due to ... Read More DealerRater - Feb 13, 2019
Worked with Jason in service and Erik in parts. Jason was very helpful to organize my visit and Erik was friendly and fun to work with on the parts I needed. Keep up the great customer service Pauli Ford!
