Customer Testimonials

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Google Apr 21, 2025

Pauli Ford's mobile service is very convenient!

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Google Apr 19, 2025

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Google Apr 18, 2025

Been dealing with Pauli Ford for a while now and they are outstanding, friendly and gets a job done when they say it's going to be done

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Google Apr 16, 2025

Quick, convenient, and friendly service.

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Google Apr 16, 2025

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Google Apr 15, 2025

Great service. Very professional. Always prompt.

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Google Apr 10, 2025

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Google Mar 30, 2025

Service as usual is impeccable! Went in for a tonneau cover for my truck and they dropped it off at my house when they were done.

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Google Mar 29, 2025

Pauli is always great to work with I always get great service

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Google Mar 29, 2025

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Google Mar 28, 2025

Everyone was very courteous and professional, did everything on time

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Google Mar 27, 2025

Great experience promptly take care of the problem which I had created and reprogram my key so very happy with the service.

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Google Mar 18, 2025

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Google Mar 15, 2025

So easy to schedule and the technician was awesome.

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Google Mar 11, 2025

Great Service. Highly recommend Pauli Ford.

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Google Mar 1, 2025

Came out to my house and picked up the car. Did the repair and returned to us in a few hours. Awesome job.

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Google Feb 28, 2025

I received an Oil Change on my F-150. It's getting a little pricey!!! ($82.00). Not liking that! Everybody was cordial, but the price of the Oil Change is a hard pill to swallow, especially when I change the oil every 3000 miles.

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Google Feb 26, 2025

Fast Friendly and helpful Thank you

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Google Feb 25, 2025

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Google Feb 23, 2025

Great customer service. Quick and easy with my cat converter replacement. Thx!

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Google Feb 21, 2025

Always get great service from Pauli. Their sales personnel and service team are both top notch.

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Google Feb 20, 2025

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Google Feb 8, 2025

Our experience was great! Everyone was friendly and very helpful. I highly recommend them. I'll be back!

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Google Jan 25, 2025

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Google Jan 21, 2025

My service representative was extremely nice, professional, timely and informative. He communicated effectively and kept me up to date of the progress.

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Google Jan 19, 2025

First time I have had service on my new Edge. I love the pick up and return service, and how they keep you up to date as to pick up tome and delivery time. Loved our transport person. She was so friendly and nice to talk to.

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Google Jan 18, 2025

The whole team was absolutely amazing!! From sales, Cher Vue, to Jennifer in finance and the service team that took care of my vehicle. You all made sure that when I drove off that I was able to leave knowing that everything was taken care of. Great people that crates a great buying experience!! Thank you!’

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Google Jan 17, 2025

The sales team is top notch, very attentive and quick to treat the customer as the most important person in the building. The service team is product knowledgeable and will make every effort to get any problem resolved quickly and painlessly. The service technicians are thoroughly trained and competent. Pauli Ford is a fine place to buy and maintain your vehicle.

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Google Jan 11, 2025

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Google Jan 5, 2025

Everything was great!!

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Google Jan 3, 2025

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Google Dec 28, 2024

Excellent experience.

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Google Dec 25, 2024

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Google Dec 21, 2024

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Google Dec 13, 2024

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Google Dec 13, 2024

The entire service staff members are friendly, personable, and trustworthy in making recommendations for service needs of my vehicles.

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Google Dec 8, 2024

Hi my name George and recently I had the best experience with service and sales here at Pauli Ford in St John’s Michigan. The service department was professional and knowledgeable as to an issue with my 2016 F150, unfortunately where I had bought the truck from another dealership out of state they didn’t put together the warranty I thought covered the repairs needed on my truck. Premium Care I asked for bumper to bumper and for it to cover everything possible with the vehicle, that is not what I got, I will be addressing them on their lack of ...

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Google Dec 7, 2024

My battery died on a very chilly and dark morning. Pauli folks worked with me to get my battery replaced and back up and running within a few hours by using mobile service. Thanks Pauli Ford.

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Google Dec 5, 2024

Had excellent service would recommend

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Google Dec 3, 2024

5 star service!!!! ⭐️⭐️⭐️⭐️⭐️🎸

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Google Nov 22, 2024

Cannot say enough about the wonderful service we experienced with taking are Ranger in for service. Repairs were taken care of and everything was done in a timely matter. The service department called me to make sure they understood my concerns and called later to let me know what was done. Thank you

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Google Nov 22, 2024

I am very pleased with the on-going customer service I receive.

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Google Nov 20, 2024

Very prompt service and kind people!

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Google Nov 8, 2024

This is the second Explorer we’ve purchased from Pauli Ford. Very pleased with the service we received during the purchase and after. That’s why we returned.

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Google Nov 4, 2024

Great and expedient service. Staff is friendly and professional.

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Google Oct 26, 2024

Friendly, fast, accurate service staff.

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Google Oct 24, 2024

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Google Oct 24, 2024

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Google Oct 22, 2024

Friendly reliable and very trustworthy!!!

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Google Oct 17, 2024

Awesome service

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Google Oct 11, 2024

I really like having our Lincoln serviced at Pauli Ford. The pickup and return service is important to us since we are Senior Citizens!

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Google Oct 9, 2024

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Google Oct 4, 2024

Excellent service...like always! Thank you all!

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Google Sep 27, 2024

How wonderful to have the complete oil change, tire rotation and checks done at my house. Very professional and quick. No extra charge.

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Google Sep 24, 2024

Only second time getting service done here, but great experience. 100K service and break job on my 4-year old Explorer took less time than estimated and they applied a coupon reducing cost too! Now that I have moved up to the area, very happy to have a great Ford dealership for local service and future vehicle purchases.

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Google Sep 21, 2024

I had an amazing experience using mobile service where Pauli Ford came to my home to do an oil change and rotate my tires. Would highly recommend them.

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Google Sep 14, 2024

They're exceptional. They never have me guessing. I take my car in for an oil change, and they let me know how good my car is doing. Great bunch of guys

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Google Sep 14, 2024

Service is always good!!

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Google Sep 13, 2024

Thank you everyone in the service department!! You do an outstanding job at getting our vehicles in, fixed and on our way. I enjoy the friendly, professional way you explain what needs to be done and the assistance of safety I feel when I leave.

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Google Sep 13, 2024

I was super happy with Pauli Ford yesterday I was getting in the center lane to turn into the car wash and I hit something with my tire and it started to go down quickly so I went right to Pauli Ford and they got me right in with out a Appointment and they pulled the object out of my tire and told me that it was unfix able and told me that I needed all new tires because the other ones were done to the point that they needed changed out so they put on 4 new tires and I ...

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Google Sep 10, 2024

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Google Sep 4, 2024

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Google Aug 29, 2024

Pauli Ford has exceptional customer service! They were able to service my car on the same day I called, and they fixed the problem in a timely manner. The price was fair, and everyone was friendly and helpful. I was so happy with them that I was thinking about writing them a thank you letter or bringing them donuts. I highly recommend this place and will definitely return in the future. They took the stress out of my car problem!

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Google Aug 20, 2024

1-22-2025 Called dealership as we were experiencing problems with the vehicle. {BATTERY). They told me to bring it right in so that they could determine whether the issues was the battery. Was able to diagnos the problem, replace the battery and get us on our way. As usual, had great service.

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Google Aug 19, 2024

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Google Aug 17, 2024

Truck runs better. Same day service. Everything seems ok. Friendly staff. Been going here for awhile.

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Google Aug 17, 2024

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Google Aug 13, 2024

Friendly and low key. No pressure sales. It went well. Enjoyed the People who helped me

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Google Aug 8, 2024

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Google Aug 1, 2024

I have no complaint, but kudos for who I believe is the service manager. I have an intermittent issue with my F150. The issue popped up and I drove immediately to the service area hoping that someone would be willing to connect the scan device to help in the diagnostics. I pulled up and told the gentleman what was going on and he immediately came out to the truck and connected the scan tool. I was very pleased with his attention and grateful that I wasn't just put in line...I feel bad that I don't have his ...

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Google Jul 26, 2024

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Google Jul 26, 2024

Pauli Ford mobile unit came right to my house for my oil change and tire rotation! For no extra cost I might add! What a great service to have offered!

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Google Jul 23, 2024

The Pauli Ford Service department staff are friendly, courteous, professional and efficiently. They clearly explain maintenance or repairs necessary to ensure your vehicle is operating at its best.

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Google Jul 19, 2024

The service associates and technicians were great

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Google Jul 18, 2024

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Google Jul 17, 2024

I highly recommend Pauli Ford! Their service department is second to none. They picked up and delivered my car, and they were so professional about it. They send you a text when the driver is on the way, and another when your vehicle has arrived at the dealership. You can even see where your car is on a map! And when they are ready to return your car to you, you get another text. So easy to work with and extremely friendly!!

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Google Jul 12, 2024

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Google Jul 6, 2024

Valet service for car repairs has been wonderful.

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Google Jul 3, 2024

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Google Jun 30, 2024

Appointment went well. How convenient mobile van! Thank you

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Google Jun 26, 2024

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Google Jun 17, 2024

I had a serious steering wheel problem on my F-350. The Service team at Pauli Ford Quickly diagnosed my issue, ordered the part and had me on my way in 30 minutes in a rental car late on a Friday so I could continue down the road on my vacation. Had My truck fixed and back to me right away. No appointment , I just pulled in off the freeway, never been there before. Extremely impressed, they saved me and I can't thank the team enough! They are Great!

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Google Jun 16, 2024

The Pauli Ford Service Center is awesome. Friendly staff and a great service where they will pick up your vehicle from you and deliver it home once work is done. I have used them for my vehicles and I highly recommend them.

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Google Jun 14, 2024

As always, I received excellent, professional and courteous service this week when I brought our Explorer in for an oil change, tire rotation and safety inspection. The work was completed quickly, and the service staff is amazing.

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Google Jun 14, 2024

Everything was handled professionally and friendly. Highly recommend!

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Google Jun 14, 2024

I called St John's Ford service department for an appointment. I was scheduled the next day. I was kindly greeted and asked about my vehicle. I waited in the lounge that was clean and comfortable. The service was prompt. I was given my keys, paperwork and he went over the service and inspection thoroughly. When I went to pay I was surprised that the cost was less then expected. I certainly will go back and my next vehicle purchase will be FORD.

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Google Jun 12, 2024

The service department staff are friendly and dependable on taking care of my vehicle.

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Google Jun 11, 2024

I was so pleased with the friendless, efficiency and competency of the repair staff.

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Google Jun 11, 2024

Pauli ford always provide comfort knowing that my car was checked out and provided information on how my car is doing, and when I need to replace tires, wipers, brake pads etc...

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Google Jun 11, 2024

Very good service. They were on time and kept us up to date on the progress of the return.

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Google Jun 6, 2024

Great organization amongst the service staff. They appeared to work together well.

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Google Jun 4, 2024

I really enjoy coming in for service because Jason & Mike are so friendly and helpful! I’ve had my vehicle for 11 years (delivered new in Jan ‘13) and they take great care of it! I recommend Pauli Ford service department for sure!

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Google Jun 1, 2024

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Google May 31, 2024

We had some concerns with our new PHEV Escape prior to plans for an extended road trip. Service scheduling was prompt and the issue resolved in a timely manner.

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Google May 30, 2024

I am very satisfied with the service I received on my MKC.

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Google May 30, 2024

Extremely knowledgeable employees

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Google May 29, 2024

Easy drop off,quick service! All great!

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Google May 26, 2024

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Google May 19, 2024

They always do a great job with servicing. Typically Jason is the gentleman I speak to for service and he is always very kind when I speak to him. Keep up the good work

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Google May 15, 2024

I love all the guys that helped my husband and me. Thank you for taking such good care of me.


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