Customer Testimonials

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Google Sep 24, 2023

Great service

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Google Sep 20, 2023

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Google Sep 20, 2023

Used your pick up drop off service for the 1st time and it was great did not realize that you would do this for customers that live out side of clinton Count it was great

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Google Sep 14, 2023

So far everything is great. Thank you so much. God Bless you

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Google Sep 14, 2023

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Google Sep 13, 2023

Mike and Jason always do everything they possibly can to help get your vehicle fixed and get you out the door as soon as possible! They are awesome!

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Google Sep 13, 2023

Had great experience with Pauli ford service center guys . Checked my truck out, gave me a timeframe and kept me update with parts delivery. Appreciated the reminder texts and emails for appointment dates and times. All people involved were very professional and courteous .

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Google Sep 11, 2023

As usual, I was highly impresses with the SERVICE Dept. at Pauli FORD. The department consistently provides a high degree of professionalism while, at the same time, maintaining a personal concern for the vehicle and it's owner. I feel I can put my trust in their advice and workmanship.

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Google Sep 10, 2023

Routine oil change/tire rotation. In and out in a timely manner. I wouldn't go to an instant oil change type of operation. I trust the professionals.

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Google Sep 9, 2023

I had a great purchasing experience with Pauli Ford. Both Kevin and Justin are the best in the business. Straight shooters that truly care about you as a person and not just as a customer. I couldn't be happier with my experience. I'd choose Pauli Ford over any Ford dealer in the state, hands down.

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Google Sep 8, 2023

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Google Sep 6, 2023

Great experience, i have purchased all my Ford cars and Trucks from Kevin McKracken at Pauli ford and will continue to do so. I can always depend on great service from this dealership.

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Google Sep 5, 2023

Cher Vue went above and beyond my expectations to deliver my truck to me. He showed me how the technology on my F150, make sure my phone is connected to Ford pass and work properly, he showed the quality service and maintenance Pauli Ford did to my truck before they put it on the market. It was a perfect customer service experience anyone could ask for. Pauli Ford also donated to the nonprofit organization I am running.

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Google Sep 3, 2023

Kevin McCracken provided stellar services in our purchase of a new Ford Escape. Kevin's knowledge and genuine care for our experience will bring us back to Pauli Ford.!

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Google Sep 2, 2023

It was quick and painless.

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Google Aug 29, 2023

Top notch and friendly service for many years. M. Lundgren

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Google Aug 26, 2023

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Google Aug 25, 2023

Pauli’s service department is the best. We were leaving for vacation with our 5th wheel hooked to my truck when I had some issues with my truck on the way out. I drove to Pauli and they got a tech to look at it immediately, found what was wrong, and repaired it. We were able to get back to traveling g to our vacation only a few hours later than planned. Thanks Pauli!

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Google Aug 25, 2023

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Google Aug 24, 2023

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Google Aug 23, 2023

Pauli Ford service team fixed me up in a jiffy. My driver side window switches were not operating. They found that a wire connector had broken in flex between the driver door and car body. They plundered a saved wire harness that was in the parts area, and reinstalled it in a couple hours. It was not a cheap fix, but the professionalism and courtesy was top notch. Thanks to Mike, Jason, and the technician who did the work (can't remember his name)!

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Google Aug 22, 2023

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Google Aug 22, 2023

Our experience was fast and easy. Kevin was professional and friendly.

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Google Aug 18, 2023

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Google Aug 13, 2023

Great experience! Really felt everyone worked fairly, honestly. Recommend Pauli for all looking to be treated honestly.

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Google Aug 12, 2023

Brian Purves was great to work with. He spent time talking about our needs and desires before showing us vehicles that met our needs and wishes. No pressure to purchase.

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Google Aug 12, 2023

Even though it's a hike for me I will keep driving the 30 minutes to Pauli Ford. Service is fantastic, quick and efficient, people are very helpful with all questions. Sales staff are knowledgeable. The best dealership in the area.

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Google Aug 12, 2023

You guy's are all about pleasing the customer, I've done business with you for many years and am 100% satisfied every time. Friendly service and answer all questions I have. Keep up the good work. I'll be back again.

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Google Aug 9, 2023

Had an incredible experience working with the team at Pauli Ford. Would highly recommend!

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Google Aug 9, 2023

While shopping for a new vehicle I had the pleasure of working with Bryan Purves, Kevin McCrackin and Justin Garner. I can't say enough good things about their patience, professionalism and kindness. I wouldn't hesitate to recommend Pauli Ford and their great team.

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Google Aug 9, 2023

I come from Lansing to Pauli because they are quick with services, knowledgeable, and not pushy regarding anything needed with my vehicle. As a female, I feel comfortable bringing my vehicle here.

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Google Aug 3, 2023

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Google Aug 2, 2023

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Google Aug 1, 2023

Took care of my tire right away.

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Google Aug 1, 2023

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Google Jul 31, 2023

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Google Jul 28, 2023

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Google Jul 28, 2023

Short notice appt for oil change and check slow leaking tire. Had excellent service and they found a nail in the tire.

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Google Jul 27, 2023

Fantastic service as always. Our appointment was on time, complete with friendly, professional and timely communication and service from the service professionals. Thank you!

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Google Jul 27, 2023

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Google Jul 26, 2023

Went great. Was there for an oil change and tire rotation. I pulled into the building and was immediately greeted. They took my information and got the job done in a timely manner as I waited. Check out was easy too.

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Google Jul 23, 2023

Friendly staff, locally owned, small town dealer. They don't play games and are fair. I definitely recommend!

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Google Jul 20, 2023

Nice people did what they said they were going to do

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Google Jul 13, 2023

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Google Jul 8, 2023

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Google Jul 5, 2023

Always easy to deal with. Had to reschedule my appointment a couple times and was able to without any issues. Had me in and out quicker than I was expecting, always a plus!

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Google Jul 4, 2023

Robert is a great salesperson I would recommend him to any one

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Google Jul 1, 2023

Great place.

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Google Jun 19, 2023

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Google Jun 16, 2023

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Google Jun 14, 2023

Great, friendly service on my Ford F150

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Google Jun 13, 2023

Great service!

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Google Jun 13, 2023

The people at Pauli Ford were wonderful. It was a pleasure working with Tricia, Robert, and Justin. I had been shopping cars for awhile and Pauli Ford was the most responsive dealership I worked with during my search. That's why I drove from Midland to purchase my car at Pauli Ford. Customer service is outstanding. The staff works well as a team which made the purchase seamless.

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Google Jun 8, 2023

Excellent service for a oil change and tire rotation. It was quick and everyone was pleasant to work with.

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Google Jun 6, 2023

Pauli Ford always gets our vehicles in for an appointment in a timely manner. They inform us if there is anything that needs to be repaired or replaced. It is convenient to drop off and pick up after hours! Thank you Pauli Service!

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Google Jun 3, 2023

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Google Jun 2, 2023

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Google Jun 1, 2023

Nice, easy and fast.⁰⁰

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Google Jun 1, 2023

Great staff, quick service. Appreciate their assistance

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Google May 25, 2023

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Google May 25, 2023

Robert Milks was the best!. He showed us so many trucks and options. He took the time and was patient in waiting on us to decide. Absolutely no pressure, but very knowledgeable and helpful!

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Google May 24, 2023

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Google May 23, 2023

Took my new F150 in for the first scheduled maintenance. The service was fast and we were on our way in about 40 minutes. This service department is the best around.

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Google May 15, 2023

Great to work with again and again

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Google May 14, 2023

Installed a bug shield. They go above and beyond.

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Google May 13, 2023

Always easy to work with and always super friendly

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Google May 11, 2023

Thanks Cher & Pauli Ford Family!

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Google May 11, 2023

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Google May 6, 2023

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Google May 5, 2023

Robert was very helpful getting me into a car that fit my price range and checked all my boxes and he succeeded with the bronco sport! It is everything I wanted with the payment that I wanted and I couldn’t be happier! Justin was extremely helpful in the finance office and explaining everything to me before just having me sign and walk out the door. Very happy with my second car from Pauli Ford and will definitely be back after this one!

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Google May 5, 2023

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Google May 3, 2023

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Google May 3, 2023

Robert and Justin (the finance guru!) were unbelievably amazing! We bought the car from out of state they made sure EVERYTHING was taken care, went above and beyond with lots of extras on the car and ALL the little things they did throughout the buying process and afterwards! I don’t think I’ll be able to buy another car anywhere else, no one will be able to compete with their customers service!

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Google May 2, 2023

2 months after the sale, they are still treating us very well. Integrity says it all

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Google Apr 30, 2023

Was good

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Google Apr 29, 2023

Our technician broke down and they got everything repaired and all set the next business day! Their service department is awesome fast friendly affordable service.

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Google Apr 26, 2023

Oil change, inspection and replace part of drivetrain, work done at the time that was estimated.

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Google Apr 25, 2023

I would give them 10 stars if I could!!! Fantastic experience and a true pleasure to do business with. And I LOVE this truck!!!

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Google Apr 22, 2023

Always great service and on time with the scheduled appointment.

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Google Apr 21, 2023

Pauli Ford did a great job locating accessories that would work for my vehicle. The service department were quick with the task and were generally appreciative of my business. Pauli has been my best Ford dealership experience yet.

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Google Apr 20, 2023

I had a very good experience when having our car serviced. Everyone was very pleasant and helpful! The work was completed promptly and I was very happy with the service!

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Google Apr 18, 2023

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Google Apr 18, 2023

I have been looking for a new car for quite some time with a set budget. I had an idea on what I knew I wanted, but other cars and places that I looked at, it felt as though if I wanted to stay within my budget, I would have to be ok with getting something that would be an annoyance or would have to get fixed later. The car that I found at Pauli was perfect! Not only was I able to get a really nice car within my price range, I was able to get great customer service. ...

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Google Apr 14, 2023

Went there for suspension check,and wheel alignment they got me in right away with a good job done.

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Google Apr 14, 2023

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Google Apr 12, 2023

Robert was very helpful in the entire process of trading in our car and provided us various options with financing. Would recommend Pauli to anyone car shopping.

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Google Apr 9, 2023

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Google Apr 8, 2023

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Google Apr 6, 2023

I recently moved to the area and found Pauli Ford. After my first oil change, they became my dealership. I recently had a recall, which they took care of. Plus I was having a problem with my breaks and found out it was becoming a known issue. They took care of that too! Big bonus was them picking up my car and returning it! The guys were all great. I'm so happy with the service.

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Google Apr 4, 2023

The Pauli Ford team was awesome as always. They got me in and out in no time. The also let me know what I was going to need in the future.

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Google Mar 25, 2023

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Google Mar 20, 2023

Bought our new 2022 Bronco Sport and couldn't be happier. Robert and Justin were a dream team to work with. The most fun I've ever had buying a car!

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Google Mar 16, 2023

I had a great experience purchasing my vehicle. All of the staff were very helpful and upfront with me. I would gladly work with them again, especially Kevin.

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Google Mar 10, 2023

Very Friendly and Helpful staff !!! Salesman Cher Vue made the process easy by thoroughly explaining paperwork and the features on the vehicle.

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Google Mar 10, 2023

Parts and service department are extremely kind and helpful. Thank you guys again!

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Google Mar 9, 2023

Great experience with Kevin! The entire process went smooth and quickly! Thanks Pauli Ford!

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Google Mar 9, 2023

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Google Mar 8, 2023

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Google Mar 3, 2023

Each time I take my 2022 Ford Escape to Pauli Ford is a pleasant experience. Friendly and trustworthy service every time. Close to home and easy to get to the center. Nice waiting room as well.

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DealerRater Oct 2, 2022

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

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