Customer Testimonials
Great service
Used your pick up drop off service for the 1st time and it was great did not realize that you would do this for customers that live out side of clinton Count it was great
So far everything is great. Thank you so much. God Bless you
Mike and Jason always do everything they possibly can to help get your vehicle fixed and get you out the door as soon as possible! They are awesome!
Had great experience with Pauli ford service center guys . Checked my truck out, gave me a timeframe and kept me update with parts delivery. Appreciated the reminder texts and emails for appointment dates and times. All people involved were very professional and courteous .
As usual, I was highly impresses with the SERVICE Dept. at Pauli FORD. The department consistently provides a high degree of professionalism while, at the same time, maintaining a personal concern for the vehicle and it's owner. I feel I can put my trust in their advice and workmanship.
Routine oil change/tire rotation. In and out in a timely manner. I wouldn't go to an instant oil change type of operation. I trust the professionals.
I had a great purchasing experience with Pauli Ford. Both Kevin and Justin are the best in the business. Straight shooters that truly care about you as a person and not just as a customer. I couldn't be happier with my experience. I'd choose Pauli Ford over any Ford dealer in the state, hands down.
Great experience, i have purchased all my Ford cars and Trucks from Kevin McKracken at Pauli ford and will continue to do so. I can always depend on great service from this dealership.
Cher Vue went above and beyond my expectations to deliver my truck to me. He showed me how the technology on my F150, make sure my phone is connected to Ford pass and work properly, he showed the quality service and maintenance Pauli Ford did to my truck before they put it on the market. It was a perfect customer service experience anyone could ask for. Pauli Ford also donated to the nonprofit organization I am running.
Kevin McCracken provided stellar services in our purchase of a new Ford Escape. Kevin's knowledge and genuine care for our experience will bring us back to Pauli Ford.!
It was quick and painless.
Top notch and friendly service for many years. M. Lundgren
Pauli’s service department is the best. We were leaving for vacation with our 5th wheel hooked to my truck when I had some issues with my truck on the way out. I drove to Pauli and they got a tech to look at it immediately, found what was wrong, and repaired it. We were able to get back to traveling g to our vacation only a few hours later than planned. Thanks Pauli!
Pauli Ford service team fixed me up in a jiffy. My driver side window switches were not operating. They found that a wire connector had broken in flex between the driver door and car body. They plundered a saved wire harness that was in the parts area, and reinstalled it in a couple hours. It was not a cheap fix, but the professionalism and courtesy was top notch. Thanks to Mike, Jason, and the technician who did the work (can't remember his name)!
Our experience was fast and easy. Kevin was professional and friendly.
Great experience! Really felt everyone worked fairly, honestly. Recommend Pauli for all looking to be treated honestly.
Brian Purves was great to work with. He spent time talking about our needs and desires before showing us vehicles that met our needs and wishes. No pressure to purchase.
Even though it's a hike for me I will keep driving the 30 minutes to Pauli Ford. Service is fantastic, quick and efficient, people are very helpful with all questions. Sales staff are knowledgeable. The best dealership in the area.
You guy's are all about pleasing the customer, I've done business with you for many years and am 100% satisfied every time. Friendly service and answer all questions I have. Keep up the good work. I'll be back again.
Had an incredible experience working with the team at Pauli Ford. Would highly recommend!
While shopping for a new vehicle I had the pleasure of working with Bryan Purves, Kevin McCrackin and Justin Garner. I can't say enough good things about their patience, professionalism and kindness. I wouldn't hesitate to recommend Pauli Ford and their great team.
I come from Lansing to Pauli because they are quick with services, knowledgeable, and not pushy regarding anything needed with my vehicle. As a female, I feel comfortable bringing my vehicle here.
Took care of my tire right away.
Short notice appt for oil change and check slow leaking tire. Had excellent service and they found a nail in the tire.
Fantastic service as always. Our appointment was on time, complete with friendly, professional and timely communication and service from the service professionals. Thank you!
Went great. Was there for an oil change and tire rotation. I pulled into the building and was immediately greeted. They took my information and got the job done in a timely manner as I waited. Check out was easy too.
Friendly staff, locally owned, small town dealer. They don't play games and are fair. I definitely recommend!
Nice people did what they said they were going to do
Always easy to deal with. Had to reschedule my appointment a couple times and was able to without any issues. Had me in and out quicker than I was expecting, always a plus!
Robert is a great salesperson I would recommend him to any one
Great place.
Great, friendly service on my Ford F150
Great service!
The people at Pauli Ford were wonderful. It was a pleasure working with Tricia, Robert, and Justin. I had been shopping cars for awhile and Pauli Ford was the most responsive dealership I worked with during my search. That's why I drove from Midland to purchase my car at Pauli Ford. Customer service is outstanding. The staff works well as a team which made the purchase seamless.
Excellent service for a oil change and tire rotation. It was quick and everyone was pleasant to work with.
Pauli Ford always gets our vehicles in for an appointment in a timely manner. They inform us if there is anything that needs to be repaired or replaced. It is convenient to drop off and pick up after hours! Thank you Pauli Service!
Nice, easy and fast.⁰⁰
Great staff, quick service. Appreciate their assistance
Robert Milks was the best!. He showed us so many trucks and options. He took the time and was patient in waiting on us to decide. Absolutely no pressure, but very knowledgeable and helpful!
Took my new F150 in for the first scheduled maintenance. The service was fast and we were on our way in about 40 minutes. This service department is the best around.
Great to work with again and again
Installed a bug shield. They go above and beyond.
Always easy to work with and always super friendly
Thanks Cher & Pauli Ford Family!
Robert was very helpful getting me into a car that fit my price range and checked all my boxes and he succeeded with the bronco sport! It is everything I wanted with the payment that I wanted and I couldn’t be happier! Justin was extremely helpful in the finance office and explaining everything to me before just having me sign and walk out the door. Very happy with my second car from Pauli Ford and will definitely be back after this one!
Robert and Justin (the finance guru!) were unbelievably amazing! We bought the car from out of state they made sure EVERYTHING was taken care, went above and beyond with lots of extras on the car and ALL the little things they did throughout the buying process and afterwards! I don’t think I’ll be able to buy another car anywhere else, no one will be able to compete with their customers service!
2 months after the sale, they are still treating us very well. Integrity says it all
Was good
Our technician broke down and they got everything repaired and all set the next business day! Their service department is awesome fast friendly affordable service.
Oil change, inspection and replace part of drivetrain, work done at the time that was estimated.
I would give them 10 stars if I could!!! Fantastic experience and a true pleasure to do business with. And I LOVE this truck!!!
Always great service and on time with the scheduled appointment.
Pauli Ford did a great job locating accessories that would work for my vehicle. The service department were quick with the task and were generally appreciative of my business. Pauli has been my best Ford dealership experience yet.
I had a very good experience when having our car serviced. Everyone was very pleasant and helpful! The work was completed promptly and I was very happy with the service!
I have been looking for a new car for quite some time with a set budget. I had an idea on what I knew I wanted, but other cars and places that I looked at, it felt as though if I wanted to stay within my budget, I would have to be ok with getting something that would be an annoyance or would have to get fixed later. The car that I found at Pauli was perfect! Not only was I able to get a really nice car within my price range, I was able to get great customer service. ...
Went there for suspension check,and wheel alignment they got me in right away with a good job done.
Robert was very helpful in the entire process of trading in our car and provided us various options with financing. Would recommend Pauli to anyone car shopping.
I recently moved to the area and found Pauli Ford. After my first oil change, they became my dealership. I recently had a recall, which they took care of. Plus I was having a problem with my breaks and found out it was becoming a known issue. They took care of that too! Big bonus was them picking up my car and returning it! The guys were all great. I'm so happy with the service.
The Pauli Ford team was awesome as always. They got me in and out in no time. The also let me know what I was going to need in the future.
Bought our new 2022 Bronco Sport and couldn't be happier. Robert and Justin were a dream team to work with. The most fun I've ever had buying a car!
I had a great experience purchasing my vehicle. All of the staff were very helpful and upfront with me. I would gladly work with them again, especially Kevin.
Very Friendly and Helpful staff !!! Salesman Cher Vue made the process easy by thoroughly explaining paperwork and the features on the vehicle.
Parts and service department are extremely kind and helpful. Thank you guys again!
Great experience with Kevin! The entire process went smooth and quickly! Thanks Pauli Ford!
Each time I take my 2022 Ford Escape to Pauli Ford is a pleasant experience. Friendly and trustworthy service every time. Close to home and easy to get to the center. Nice waiting room as well.
Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.